One platform. Every team.
Build a governed AI capability once — approved models, trusted knowledge, connected systems and central controls — then let each department apply it to the work that matters most.
Choose a team
Give every student a faster path to the right answer.
Questions peak at enrolment, deadlines and exams — and often arrive out of hours. Ground a support agent in approved policies and pages, answer routine questions instantly with sources, and route anything sensitive to the right human team with full context.
- Always-on first response on the website, in AI search and on the phone
- Consistent, source-grounded answers with citations and relevance scores
- Human handoff for wellbeing, complaints and low-confidence cases
Turn every enquiry into timely, personal follow-up.
Speed to response matters, and personalisation doesn’t scale by hand. Let agents qualify enquiries and draft tailored replies from your programme content, keep recruiters in control of what goes out, and log every touchpoint in your CRM.
- Faster response to every enquiry, day or night
- Personalised engagement at scale, grounded in programme pages
- Approval before outbound contact — a button in Teams or Slack
- Outbound AI calls for reminders and follow-ups, with voicemail detection
Resolve routine demand before it reaches the service desk.
Password resets, Wi-Fi, VPN and software access fill the queue. Verify who is asking, check live systems through MCP, guide people through the fix — and when a human is needed, raise a ticket that already contains the diagnosis.
- Identity verified with an emailed code before anything personal is touched
- Live system checks through MCP tools IT grants one at a time
- Better tickets with context, steps tried and the full run trace
- Where staff already are — Teams, Slack, or a phone line that warm-transfers to the desk
Give staff more time for judgement, teaching and support.
Gathering information, drafting documents and coordinating across teams eats into expert time. Automate the gathering and the first draft from approved sources, and keep expert review at every decision that matters.
- Less administrative drag — research and first drafts in minutes
- Approved source material from knowledge folders, SharePoint and cloud drives
- Expert sign-off retained before anything is published or saved
Scale thoughtful engagement without losing the human touch.
Relationship context lives across CRM records, event history and past conversations. Let agents assemble a briefing and a suggested next step, so development staff arrive prepared — and stay in charge of every contact.
- Better-prepared conversations with context assembled automatically
- Consistent follow-through recorded back in the CRM
- Controlled data access — per-user sign-in to Salesforce means people see only what they’re already allowed to
Results from institutions already running Gecko AI.
Published outcomes from Gecko AI agents. All success stories ↗
96%
of student questions answered after deploying its Gecko AI agent.
Read the story
1,081 hours
saved in seven months, while 63% of agent conversations happened out of hours.
Read the story eCampusUniversity System of Georgia 30,000 studentssupported around the clock by Gecko AI agents.
Read the story LamarLamar University 5 daysto launch its Gecko AI agent with managed implementation.
Read the storyResults are from published Gecko agent case studies. Every institution and use case is different.
Already use Gecko? This is the platform your chatbot grew up into.
Your Gecko Engage products keep working exactly as they do today. The AI Platform connects to them through a Gecko-hosted MCP server, so governed agents can act across your contacts, events, forms and campaigns — and you evolve chatbot use cases on your own timeline.
- Nothing to migrate on day one — existing chatbots, forms, events and campaigns carry on
- 45 Gecko Engage tools available to agents and workflows, granted one at a time
- Region-aware connection to your existing Gecko account
Keep what works
Your current Gecko Engage setup and chatbot keep running while you explore the platform.
No disruptionConnect
Link Gecko Engage to the platform so agents and workflows can use your engagement data — with IT choosing which tools each one gets.
Hosted MCPEvolve
Move chatbot use cases into governed platform agents, with Gecko alongside you, when you’re ready.
Your timelineKeep exploring
Pick one process. We’ll help you make it a production agent.
Start with a bounded process where demand is high, knowledge is trusted and the outcome is measurable — then turn what works into a pattern for other teams.
- A 30-minute conversation, not a sales deck
- A scoped first use case and the controls it needs
- A plan to measure the outcome